Question

Which troubleshooting principle is most useful when the operating system reports that a file can’t be opened?

a) Check for physical connections
b) Verify permissions and file access
c) Reboot the computer
d) Consult user documentation

Answer 1

The most useful troubleshooting principle when the operating system reports that a file can't be opened is to verify permissions and file access.

Step-by-step explanation:

The troubleshooting principle that is most useful when the operating system reports that a file can't be opened is Verify permissions and file access. This means checking the user's permissions to access the file and ensuring that the file is not locked or corrupted.

For example, if a student is unable to open a Word document, they may need to check if they have the necessary permissions to access the file and if the file is not in use by another program.

Rebooting the computer can sometimes resolve issues with file access, but it is not the most specific troubleshooting step when dealing with a file that can't be opened.

Consulting user documentation may provide additional guidance in some cases, but it is not as directly applicable to resolving a file opening issue as checking permissions and file access.