Question

Johnny Cash is the managing director of Sounds Alive, a producer of digital radios, which are sold worldwide.

The company produces these using flow production techniques. The work is designed using specialisation and division of labour. Johnny's main focus at the moment is to improve the quality of the company's products.
There have been an increase in the number products being returned as faulty in the last few months and Johnny is determined to sort this out. The business has a quality control department but Johnny wants to introduce a quality assurance system. Johnny thinks the quality problems might be connected with the rapid growth of the company in the last couple of years. Big orders from abroad mean he has expanded production significantly. He has used many new suppliers, employed many new staff and there have been various problems getting the larger scale production organised efficiently. While getting bigger has brought many advantages, there is no doubt it has also caused some problems.
Evaluate whether Johnny should or should not introduce a "quality assurance system".
a) Yes, because it can help address the recent increase in faulty product returns and ensure better product quality.

b) No, because the current quality control department is sufficient to handle the issues, and introducing a new system might be unnecessary.

c) Maybe, as the problems could be attributed to the company's rapid growth, and further analysis is needed before making a decision.

d) None of the above.

Answer 1

Johnny should consider introducing a quality assurance system to address the increase in faulty product returns and improve the overall product quality.

Step-by-step explanation:

Johnny should consider introducing a quality assurance system. The increase in faulty product returns could be addressed through a quality assurance system, as it focuses on preventing issues before they occur rather than simply fixing them after the fact. By implementing quality assurance measures, such as comprehensive testing and inspections throughout the production process, the company can identify and resolve potential quality problems early on, improving the overall product quality and reducing the number of faulty products.

Furthermore, the company's rapid growth and expansion may have contributed to the quality issues. Introducing a quality assurance system can help address these issues by ensuring that the production process is properly organized and efficient, even with the increased scale of production. It can also provide a framework for the company to effectively manage the new suppliers and staff that have been brought on during the expansion.

Overall, by implementing a quality assurance system, Johnny can proactively address the recent increase in faulty product returns, improve product quality, and ensure that the company's growth is properly managed.