Final answer:
Two critical elements for identifying and mitigating problems in risk management are gathering information and identifying the unknowns.
Step-by-step explanation:
To mitigate problems before they become disputes and adverse incidents in risk management, two critical elements are necessary: gathering information and identifying the unknowns.
- Gathering information: This involves gathering information from customers and other stakeholders and finding expert information through various sources.
- Identifying the unknowns: This involves conducting a root cause analysis to determine the real problem and identifying what needs to be determined.