Question

If the verbal and nonverbal parts of a manager's message are in conflict, research suggests that an employee usually should believe which of the following?

a. The verbal message only.
b. The nonverbal message only.
c. Either depending on the circumstance.
d. Neither the verbal nor the nonverbal parts of the message.
e. It is impossible to judge which part of the message should be delivered.

Answer 1

Research suggests that if the verbal and nonverbal parts of a manager's message are in conflict, an employee should usually believe the nonverbal message only. The correct answer is option (b).

Step-by-step explanation:

Research suggests that if the verbal and nonverbal parts of a manager's message are in conflict, an employee should usually believe the nonverbal message only. This is because nonverbal communication, such as body language and facial expressions, can often convey more truthful and genuine emotions and intentions than verbal communication alone.

For example, if a manager is giving positive feedback verbally but their body language is negative or closed off, it is more likely that the nonverbal message is reflecting their true feelings. On the other hand, if a manager's nonverbal cues are positive and supportive while their verbal message is negative or critical, it may indicate that the manager is trying to soften the impact of their words.

However, it is important to consider the specific circumstances and context of the communication. There may be instances where the verbal message is more reliable or situations where both the verbal and nonverbal messages should be taken into account.