Question

Resolving conflict through collaboration requires that parties do which of the following?

a. Work cooperatively
b. Have a third party intervene
c. Involve a supervisor in the process
d. Establish predetermined outcomes
e. Prepare written plans

Answer 1

To resolve conflict through collaboration, parties must work cooperatively, communicate effectively, and focus on shared problem-solving, avoiding escalation to supervisors unless necessary.

Step-by-step explanation:

Resolving conflict through collaboration requires that parties work cooperatively to address and solve disagreements. This approach emphasizes collaboration over competition, seeking a win-win solution that respects the needs and interests of all involved. To effectively collaborate, it's essential to choose words carefully to avoid inflaming the situation, stay calm, listen attentively, ask open-ended questions, and focus on solving the problem rather than assigning blame. In some cases, if a resolution cannot be found, involving a supervisor or HR department may be necessary, but this is not the primary aim of collaborative conflict resolution. Ultimately, the goal of collaboration in conflict is to build trust, improve communication, and enhance negotiation skills to manage disputes effectively, which can lead to innovation and growth within a team or organization.

Answer 2

Resolving conflict through collaboration involves parties working cooperatively to negotiate and find acceptable solutions through effective communication, respect, and a focus on the issue at hand. It requires a joint effort and the application of negotiation skills, with the correct option being 'a. Work cooperatively.'

Step-by-step explanation:

Resolving conflict through collaboration requires that parties do the following: a. Work cooperatively. This process emphasizes teamwork and a joint effort to negotiate and solve problems, rather than winning an argument or having one side impose its will on the other. Collaboration in conflict resolution encourages all parties to share their perspectives, create a shared understanding, and collectively develop solutions that are acceptable to everyone involved.

Working cooperatively involves effective communication, active listening, and sometimes negotiation skills. It is about choosing words carefully, remaining calm, showing respect, asking open-ended questions, restating what you hear to avoid misunderstandings, and focusing on the issue rather than personal blame. This collaborative effort leads to innovative solutions while maintaining team morale and productivity.

The other options, such as having a third party intervene, involving a supervisor in the process, establishing predetermined outcomes, or preparing written plans, can be part of conflict resolution strategies but are not at the core of the collaboration requirement. Therefore, the correct option in the final answer is a. Work cooperatively.