Final answer:
The process of closing a ticket after resolving a widespread issue through the Incident Response Center (IRC) typically involves marking the ticket as resolved, sending notifications to affected users, and closing the ticket. The process may differ for multi-tenant clients like PWx and CommWx.
Step-by-step explanation:
The process of closing a ticket after resolving a widespread issue through the Incident Response Center (IRC) typically involves several steps. First, the ticket is marked as resolved in the ticketing system, and relevant documentation is updated to reflect the resolution. Next, notifications are sent to the affected users or clients, informing them that the issue has been resolved. Finally, the ticket is closed, and any necessary follow-up actions, such as reviewing the incident for lessons learned, may be performed.
The process for closing a ticket may differ for multi-tenant clients like PWx and CommWx. In such cases, additional steps may be involved. For example, separate notifications may be sent to different sets of tenants, and there may be specific procedures in place for handling the closure of tickets related to multi-tenant environments.