Final answer:
When closing a ticket due to lack of client action, set the status to 'closed' and the status reason to 'Closed due to client inaction' or a similar phrase, ensuring a clear and professional record.
Step-by-step explanation:
When closing a ticket due to a lack of client action, the status typically should be set to close or a similar term used in the ticketing system indicating that no further action is anticipated.
The status reason, however, should be more specific and indicate the reason for the closure. In this case, the status reason can be set to 'Closed due to client inaction', 'No response from client', or another similar phrase that accurately conveys the reason for the ticket's closure.
It's important that the status update is professional and maintains a neutral tone, as clients may review these updates later and a clear, factual record is often necessary for any future interactions regarding the issue.
Additionally, if the ticketing system allows, a timestamp of the last communication attempt might also be included for further clarity.