Question

There are several actions that are required in terms of the lack of client action process. Describe each step, of how an SR gets to the point of qualifying to be closed due to lack of client action.

Answer 1

The lack of client action process involves several steps to close a service request (SR) when the client fails to respond or take action. It includes identification, notification, grace period, and closure.

Step-by-step explanation:

Lack of Client Action Process

The lack of client action process refers to the steps taken when a service request (SR) qualifies to be closed due to the client's lack of response or action. Here are the steps involved:

1. Identification: The SR is reviewed to determine if there has been a lack of client action for a specific period.
2. Notification: The client is notified about the pending closure of their SR due to their lack of action. This notification can be done through email, phone call, or any other agreed-upon method.
3. Grace period: A grace period is provided to the client, allowing them additional time to provide the necessary information or take the required action to keep the SR open.
4. Closure: If the client fails to respond or take action within the grace period, the SR is closed due to lack of client action.