Final answer:
An ITWx ticket may need to be transferred back onsite if an issue cannot be resolved remotely and requires physical intervention or for security reasons where on-site access is mandated.
Step-by-step explanation:
You might need to transfer an ITWx ticket back onsite in the following two scenarios:
- If an issue requires physical intervention that cannot be resolved remotely, such as hardware failure or the need to physically reset a device. For instance, replacing a failed hard drive in a server would necessitate sending an onsite technician.
- When on-site access is needed for security reasons, such as configuring a firewall or access control system where remote access is restricted or not possible due to policy or regulatory compliance.
In these examples, the common factor is the necessity for a physical presence to address issues that cannot be managed through remote support channels.