Question

What must be done when transferring a Full AMS ticket back to the client (the client does not have Cerner Help Desk service)?

Answer 1

When transferring a Full AMS ticket back to the client who does not have Cerner Help Desk service, follow these steps: navigate to the ticket, create a communication, and close the ticket.

Step-by-step explanation:

When transferring a Full AMS ticket back to the client who does not have Cerner Help Desk service, there are a few steps that need to be followed:

1. First, navigate to the ticket in the Cerner system and ensure all necessary documentation is attached.
2. Then, create a communication to inform the client about the ticket transfer, including any relevant details or instructions.
3. Finally, once the client has acknowledged the transfer, close the ticket in the system and provide any additional follow-up or support that may be needed.