Question

A project manager is working with system owners to develop maintenance windows for system patching and upgrades in a cloud-based PaaS environment.Management has indicated one maintenance windows will be authorized per month, but clients have stated they require quarterly maintenance windows to meet their obligations.

Which of the following documents should the project manager review?

A. MOU
B. SOW
C. SRTM
D. SLA

Answer 1

The project manager should review the Service Level Agreement (SLA) document to address the conflict between management and clients regarding maintenance windows in a cloud-based PaaS environment.

Step-by-step explanation:

The project manager should review the Service Level Agreement (SLA) document to address the conflict between management and clients regarding maintenance windows in a cloud-based PaaS environment.

The SLA outlines the agreed-upon terms and conditions between the service provider and the client, including maintenance windows and other service level expectations.

By reviewing the SLA, the project manager can determine if quarterly maintenance windows are feasible for the clients and negotiate with management to align the maintenance schedule with client requirements.