Final answer:
An interviewer relying on education level to gauge average cognitive ability is in line with the use of tests like WPT, but this can be biased. Companies can enhance satisfaction for overqualified employees through challenging work and career development opportunities. These methods help utilize their full abilities and reduce turnover.
Step-by-step explanation:
The Role of Education in Cognitive Ability Assessments
An interviewer who assumes an applicant has a certain average cognitive ability based on their level of education is drawing conclusions that might align with traditional views on standardized intelligence assessments, such as the Wonderlic Personnel Test (WPT). Such tests are designed to measure cognitive ability and are often used in job selection processes. However, the validity of these assessments can be questioned due to potential cultural biases and the imperfect correlation between education level and cognitive ability.
Improving Job Satisfaction for Overqualified Employees
To raise job satisfaction and retain employees who are cognitively overqualified, a company might implement job enrichment strategies. These can include providing challenging work, opportunities for career development, participatory decision-making, and ensuring that job roles are engaging and utilize an employee's full range of abilities. These efforts help to leverage the diverse skills and potential of overqualified employees, leading to greater job satisfaction and reduced turnover.