Final answer:
It is challenging to confirm the true or false nature of the assertion without specific system details, but typically, CRM systems guide users to a Details Subroute to enter information after creating a new customer.
Step-by-step explanation:
Without specific information about the system you are referring to, it is challenging to categorically state whether the assertion is true or false. However, generally in customer relationship management (CRM) systems or other types of database software that handle customer information, after clicking a Create New Customer button, the system often does direct you to a Details Subroute or a similar page where you can enter the new customer's details.
This process is common because it allows the user to input all relevant information about a new customer, such as contact details, preferences, and any other pertinent data that the system requires to create a comprehensive customer profile.
The statement is false. On the Primary Relationship route, after clicking 'Create New Customer', the system does not direct you to the Details Subroute. Instead, it directs you to the Add Person Subroute, where you can input the primary customer's personal information like name, contact details, and address.