Final answer:
The statement is true as customization in technology systems like CRM and ERP allows for using standard picklists and values to create tailored workflows, aligning system functionality with specific business needs and improving operational efficiency.
Step-by-step explanation:
The statement 'True or False: Pros of customization include being able to use standard picklists and values to make different types of workflows' can be true. Customization indeed offers various advantages including the ability to tailor standard picklists and values to create various types of workflows. This flexibility allows businesses to align their system functionality with their specific processes and requirements.
When configuring workflows, especially in Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) systems, customization plays a pivotal role. By harnessing the power of customization, organizations can define specific processes that match their operating procedures, thereby improving efficiency.
For example, in sales workflows, customization allows for creating a step-by-step process that aligns with the organization's sales strategy, which may include custom picklists for deal stages or lead statuses that are unique to that company.