Final answer:
The conflict cycle is a critical concept for office managers to understand in order to effectively manage conflicts, which can stem from various differences within a team. While conflicts can drive innovation and growth, unresolved conflicts can negatively impact team morale and productivity. Understanding both internal and external conflicts and developing conflict resolution processes are essential for preventing and addressing these conflicts.
Step-by-step explanation:
The conflict cycle as described by Walton is a crucial concept for office managers to grasp in order to effectively understand and manage conflicts within an organization. When conflicts occur, they can stem from differences in beliefs, values, opinions, and actions, whether it be through hiring decisions, policy changes, or shifts in company priorities. It's important for managers to recognize that while conflicts are natural occurrences within a team, they are not inherently negative and can actually promote growth and innovation when handled properly.
Proactively addressing conflicts involves understanding them as a cycle, starting when an issue arises and escalating as emotions become engaged and behaviors react to those emotions. The cycle can become detrimental when it leads to stress, diminished team morale, and lost productivity if not resolved. Effective resolution may involve structured dispute resolution processes or developing skills in conflict resolution through professional development.
Understanding the nature of conflicts, whether they are internal conflicts within an individual or external conflicts between individuals or groups, is imperative. Conflict resolution is not only about resolving the immediate dispute but also about addressing the underlying issues to prevent future conflicts and promote a healthy, collaborative work environment.