Final answer:
Conflict resolution involves clear communication, actively listening, and not keeping issues to oneself. Effective approaches include staying calm, asking open-ended questions, and, if needed, involving a supervisor or HR.
Step-by-step explanation:
Offering guidance, using good judgment, and knowing when to get help are all aspects of conflict resolution. In the given options, the one that is not a step in resolving a conflict is d) keeping the issue to yourself. Effective conflict resolution involves proactive communication measures such as:
- Choosing your words carefully to avoid inflaming the situation.
- Staying calm and listening to the other side of the story.
- Avoiding suggestions that you're right and the other person is wrong, but rather remaining open and respectful.
- Asking open-ended questions to learn more about the other person's position.
- Restating what the other person has said to avoid misunderstandings and to affirm their message.
- Focusing on solving the problem together, and not on blaming.
- And if resolution is not possible, speaking with a supervisor or HR department may be the next step.
Contributing to positive working relationships and effective team management is essential, which is why the other options in the list are an integral part of conflict resolution:
- Listening to the other person's perspective provides insight and understanding.
- Taking a few minutes to cool off can prevent further escalation of the conflict.
- Figuring out what is really bothering you helps in communicating your concerns more clearly.