Question

To meet an SLA, which of the following document should be drafted, defining the company's internal interdependent unit responsibilities and delivery timelines.

A. BPA
B. OLA
C. MSA
D. MOU

Answer 1

To meet an SLA, the document that should be drafted is an Operational Level Agreement (OLA).

Step-by-step explanation:

To meet an SLA (Service Level Agreement), the document that should be drafted is an OLA (Operational Level Agreement).

An OLA is a contract between different internal interdependent units within a company that defines their responsibilities and delivery timelines.

It helps to establish clear communication and expectations among the units to ensure that the SLA requirements are met.