Final answer:
Business processes refer to the logically related tasks and behaviors that companies carry out to achieve a specific outcome, such as order fulfillment in an e-commerce company, which involves multiple steps to ensure timely and correct delivery to the customer.
Step-by-step explanation:
The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called business processes. These processes are a series of steps taken by an organization to achieve a particular goal or to provide a service or product to a customer. Each step in a business process denotes a task that is assigned to different individuals or teams within the company.
For example, the process of order fulfillment for an e-commerce company may include several steps such as receiving the order, processing payment, picking the items from inventory, packaging, and shipping. Each step must be completed in a particular sequence to ensure that the customer receives their order correctly and promptly. Improper management of these processes can lead to inefficiencies and customer dissatisfaction, while well-managed business processes can lead to improved operational efficiency and customer satisfaction.
Business processes can be improved through various methods, such as process mapping, analysis, and reengineering. By continuously examining and refining these processes, companies strive to become more efficient and competitive in their industries.