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What is span of control versus chain of command?

Span of control refers to the number of individuals who report to a supervisor. Chain of command refers to the line of authority within an organization. As organizations push decision-making authority downward or become matrixed, and as ad hoc or permanent work teams become more common, the line of authority or chain of command can appear lateral or web-like.

User Dkruchok
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Final answer:

Span of control refers to how many subordinates a manager can handle, while the chain of command is the line of authority within an organization. A hierarchy of authority, exemplified by positions at a company like Walmart, defines accountability from top-level executives down to front-line employees. Modern trends increasingly advocate for flatter structures and teamwork.

Step-by-step explanation:

When discussing organizational structures, especially in a business context, two crucial terms come into play: span of control and the chain of command. The span of control refers to the number of subordinates that a manager or supervisor can effectively manage, which can vary depending on the organization and the nature of the work. On the other hand, the chain of command represents the line of authority within an organization, establishing a clear path through which orders are passed and accountability is upheld.

The hierarchy of authority is often depicted in an organizational chart, showing relationships and ranks of each position. For instance, at Walmart, a shift manager would report to a store manager, who in turn reports to a regional manager, with this sequence of accountability extending up to the CEO and then to the board members and stockholders. This structure ensures that there is a sense of order and clarity in the delegation of tasks and decision-making processes.

However, modern trends in organizational management have seen shifts towards flatter structures that emphasize teamwork and a more web-like or lateral approach to authority. Despite these changes, understanding one's position within the hierarchy and knowing who to turn to for direction remains an essential aspect of workplace efficiency and success.

User Ranga Reddy
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