Final answer:
Confirming the resolution of requests with a line manager is crucial for documentation, a second check for proper handling, reinforcing HR's service and value, and is necessary for official closure. It exemplifies commitment to excellent customer service and professional workplace communication.
Step-by-step explanation:
It is especially important for a new HR staff member to confirm with a line manager by phone call or email when a request has been resolved for several reasons. Firstly, it documents that the matter has been handled successfully, providing a written record of the resolution. Secondly, it acts as a second check to ensure the request was handled properly, minimizing the risk of unresolved issues. Additionally, it reinforces HR's service and value to its internal business partners by showing diligence and effective communication. Lastly, it signifies that the request is not officially closed until this notification, maintaining a clear and professional protocol.
Consistently confirming the resolution of requests builds a positive relationship with managers, demonstrating a commitment to excellent customer service, accountability, and contributing to a smooth running of the office. It exemplifies a professional and respectful approach to workplace communication, which is key to finding and maintaining successful employment relations. It's also a way to demonstrate resourcefulness and professional development as it shows an eagerness to ensure that tasks are completed to satisfaction.