Final answer:
The manager in the scenario is using an Avoidant conflict resolution approach, focusing on work status rather than the interpersonal conflict. This method avoids direct confrontation but may require follow-up if the issue persists. Effective conflict management involves active listening, open communication, and collaborative problem-solving.
Step-by-step explanation:
The method of conflict resolution that the manager in the scenario is using could be interpreted as Avoidant. Instead of addressing the conflict head-on, the manager chooses not to directly engage with the interpersonal issues between the team members, opting instead to inquire about the status of the work separately. By doing so, the manager is sidestepping the confrontation and does not immediately facilitate a resolution or discussion between the involved parties. However, this avoidant approach can sometimes allow for a cooling-off period or can be a precursor to a more structured form of conflict resolution later.
When managing conflict resolution, it is essential to remain calm, listen actively, ask open-ended questions, reaffirm what you have heard to prevent misunderstandings, focus on problem-solving without attributing blame, and if an immediate solution is not possible, consider involving a supervisor or human resources. A positive approach to conflict can restore team dynamics, improve mutual understanding, and foster a constructive and supportive work environment.