Question

Technology automates many HR tasks, shrinking the HR department. Yet, as HR evolves from transactional to transformational work, the workload may increase and become more complex. Staff may complain about being overloaded. Which is the best way to solve this problem?

Outsource customer service related to manager self-service systems to an outside vendor.
Support training to help HR staff make full use of available technology.
Decrease additional spending on technology.
Reassign tasks according to the staff's technological proficiency levels.

Answer 1

To solve the problem of HR staff being overloaded, it's best to provide training to help them fully utilize technology, thus boosting productivity and effectively managing the complexity of their evolved roles.

Step-by-step explanation:

The best way to address the problem of HR staff being overloaded due to the shift from transactional to transformational work is to support training to help HR staff make full use of available technology. While technology automates many routine and repetitive tasks, the role of HR has evolved to include more complex functions. As such, providing comprehensive training can equip HR professionals with the skills necessary to effectively use the technology at their disposal, thereby enhancing productivity and reducing the feeling of being overloaded.

It is crucial to understand the impact of automation, outsourcing, and offshoring on the job market. Automation replaces routine jobs with technology, which can lead to a smaller HR department, but the tasks that remain tend to be more complex. Outsourcing involves contracting tasks to an external party, while offshoring moves some operations to countries with cheaper labor markets. While these practices contribute to operational efficiency, they also require the remaining staff to manage more specialized tasks. Training ensures that HR staff can adapt to these changes and continue to provide value in a transformed workplace.