Final answer:
An HR manager can respond to a staff member spending considerable time on compliance questions by asking line managers to submit questions via email, providing positive feedback, addressing the issue in a staff meeting without mentioning names, and documenting the time spent on compliance questions.
Step-by-step explanation:
An HR manager should respond to the situation by asking line managers to submit questions to HR in e-mail form. By doing so, it streamlines the process and allows for easier tracking and documentation of compliance questions. Additionally, it promotes efficiency and saves time for both the HR manager and the staff member. This approach also ensures that compliance questions are handled consistently and in a timely manner. By implementing this practice, the HR manager can also provide positive feedback to motivate this type of behavior. Recognizing and appreciating the staff member's effort to follow up on compliance questions demonstrates the value of their work and encourages them to continue their proactive approach. Addressing the issue in a staff meeting without mentioning names can also be beneficial. The HR manager can discuss the importance of compliance and emphasize the need for efficient communication and documentation. This approach avoids singling out individuals while providing general guidance to the entire team. Lastly, it is recommended to say nothing now but document the amount of time spent in this manner. Keeping a record of the time spent on compliance questions helps the HR manager to understand the impact and assess the need for process improvement or additional support.