Question

Recently, a visibly upset employee came to the employee relations (ER) manager. The manager invited the employee to sit down and waited patiently while the employee calmed down and explained what was wrong. The ER manager then explained what action would be taken to remedy the situation. How could the ER manager's response have been improved?

The ER manager should have mirrored the employee's emotional state.
A second meeting should have been scheduled to discuss solutions.
The ER manager should have included the employee in problem solving.
The meeting should have been postponed until the employee was calmer.

Answer 1

The ER manager's response could have been improved by including the employee in problem-solving.

Step-by-step explanation:

The ER manager's response could have been improved by including the employee in problem-solving. This would have allowed the employee to feel empowered and involved in finding a solution to the situation. By actively involving the employee, the ER manager could foster a sense of collaboration and build a stronger relationship with the employee.