Question

Which feedback message will be most useful to the feedback receiver?

"That was a good call. Don't forget the last step in customer service though. Follow up with our HR customers to explain the status of an issue."
"I got an e-mail last month from one of our HR customers who wanted to know the status of a compensation dispute. Not good."
"I notice that you never check back in with our HR customers. That's the last step in our process. Why do you skip that?"
"You need to improve your customer service delivery. We scored low on that in the last quality survey."

Answer 1

The most useful feedback message for the feedback receiver would be: "That was a good call. Don't forget the last step in customer service though. Follow up with our HR customers to explain the status of an issue."

Step-by-step explanation:

The most useful feedback message for the feedback receiver would be: "That was a good call. Don't forget the last step in customer service though. Follow up with our HR customers to explain the status of an issue." This feedback message acknowledges the positive aspect of the call, while also highlighting a specific area for improvement. It provides clear guidance on what the feedback receiver should focus on next.