Final answer:
A medical assistant should hold the phone's mouthpiece directly in front of their mouth when answering the telephone.
the correct answer is option D. hold the phone's mouthpiece an inch away from the mouth.
Step-by-step explanation:
A medical assistant should do all of the following when answering the telephone, except:
- Give the caller the medical assistant's name first and then the name of the office.
- Identify the caller.
- Ask, "How may I help you"?
- Hold the phone's mouthpiece an inch away from the mouth.
- Use words appropriate to the situation, but avoid using technical terms.
When answering the telephone, a medical assistant should hold the phone's mouthpiece directly in front of their mouth, not an inch away. This ensures that both parties can communicate clearly and effectively.
the correct answer is option D. hold the phone's mouthpiece an inch away from the mouth.