Final answer:
The support team for a production EHR system should not develop software or new environments; this is typically the role of a software development team. Their role instead includes managing access requests, reviewing error logs, and rapidly responding to customer issues. So the correct answer is C).
Step-by-step explanation:
The support team for a production Electronic Health Record (EHR) system should typically manage a range of tasks to ensure the system runs smoothly and meets the needs of its users. While they are responsible for managing user access and addressing customer issues, developing software is generally not part of a support team's duties.
Instead, the support team would usually escalate such development needs to the appropriate software development or engineering team within the organization. Thus, the action the support team should not do is:
- Develop software and new environments to respond to customer needs.
Instead, their primary responsibilities include:
- Managing user requests for access to the system.
- Reviewing daily interface error logs for problems with the system.
- Providing rapid response to customer issues.