Final answer:
The correct answer is that a brokerage company's policy should be recorded and in-writing to ensure clarity and compliance, but not all policies have to be presented to customers unless it's legally required or for transparency purposes.
Step-by-step explanation:
A brokerage company's policy should adhere to certain standards to ensure regulatory compliance and provide clear guidelines for operations. The policy should be recorded to provide a documented account that can be referenced or audited. Additionally, having the policy in writing cleans ambiguity and provides a tangible document that outlines procedures and protocols. However, typically, such policies are internal documents and, depending on the industry regulations, are not necessarily presented to customers directly, but the effects of such policies, like fees or transaction procedures, do indirectly impact customer interaction. So, the correct answer is the policy should be recorded and in-writing, but not all policies have to be presented to customers unless required by law or for transparency.