Final answer:
The given statement "An agent must provide customers with advice if asked by the customer" is True. Generally, agents are indeed expected to provide advice to customers when asked, but this may vary based on industry, role, contract, and legal regulations. The agent's responsibility is to ensure advice is knowledgeable ethical and tailored to the client's needs.
Step-by-step explanation:
An agent must provide customers with advice if asked by the customer can be considered a true statement, especially in the context of regulated industries such as finance, real estate, or insurance, where agents often must inform and advise clients based on the client's needs and the agent's expertise.
However, it is important to note that the obligation to provide advice may vary depending on the specific industry, the agent's role, the contractual agreement between the agent and the customer, as well as the legal regulations that apply to the agent's professional conduct.
In some cases, agents may only provide facts and options without giving explicit advice. Therefore, while the statement is generally true, it should be considered concerning the context in which the advice is sought.
The best approach for an agent would always involve understanding the client's situation, being knowledgeable about the products or services being discussed, and maintaining high ethical standards to ensure the advice given is in the best interest of the customer.
Hence, the statement is true.