Question

Prestige Worldwide has designed a process for their human resources department that they would like to implement in Salesforce but are unsure of how to successfully build it out. What should an app builder suggest as a solution? (Choose 2)

(a) Only use standard Salesforce objects
(b) Only use custom Salesforce objects
(c) Use a mix of of standard and custom Salesforce objects
(d) Use the Accounts object and an AppExchange app

Answer 1

The app builder should suggest using a mix of standard and custom Salesforce objects to leverage inherent functionality and provide customization as needed. If additional functionalities are required, an AppExchange app might be considered to address specific needs.

Step-by-step explanation:

When considering how to implement a new HR process within Salesforce, an app builder should evaluate the requirements thoroughly before determining the most appropriate solution. It's typically beneficial to use a mix of standard and custom Salesforce objects to leverage the built-in functionality where possible and extend it with custom objects when necessary. This approach allows for a tailored solution that fits the specific needs of Prestige Worldwide without completely reinventing the wheel.

Using only standard objects might limit flexibility, while using only custom objects might require unnecessary work and maintenance. However, if certain functionalities are not achievable within Salesforce's customization capabilities, integrating an AppExchange app can sometimes fill in these gaps, particularly if it aligns closely with their process requirements. When suggesting an AppExchange app, ensure that it complements the Salesforce environment and the specific HR processes without causing redundancy or conflict with existing objects.