Final answer:
The declarative solution is to implement email-to-case automation, which involves setting up rules and workflows in a CRM system to create cases for incoming emails.
Step-by-step explanation:
The declarative solution for the scenario where all emails received by a business on a particular email account need to be converted into cases can be achieved by implementing an email-to-case automation process. This process involves setting up rules and workflows within the organization's customer relationship management (CRM) system to automatically create a case for each incoming email.
For example, in Salesforce CRM, this can be done by configuring email-to-case functionality. This feature allows businesses to create rules to determine how emails should be processed and routed into cases based on various criteria, such as email subject, sender, or content. When an email matches the specified conditions, a new case is automatically generated with the email details, allowing the business to track and manage customer inquiries effectively.
By implementing email-to-case automation, businesses can streamline their customer support process, ensure prompt handling of email inquiries, and improve overall customer satisfaction.