Final answer:
Web-based call centers located overseas offer economic savings due to lower employment costs, improved service quality with faster data transmission, and they provide job opportunities with competitive wages in developing countries.
Step-by-step explanation:
A benefit of web-based call centers located overseas includes significant economic savings, primarily due to lower employment costs in the host countries. For instance, countries like India and the Philippines have become primary destinations for Business Process Outsourcing (BPO) due to their large pools of educated, English-speaking workers who can be hired at wages substantially lower than those in the United States.
Additionally, the quality of service has improved in many cases, with benefits such as cheaper, faster, and better-quality data transmission and access to spin-off technologies like free Internet-based calling and video calling.
Moreover, outsourcing to these countries not only provides cost savings for companies but also offers higher wages and better benefits for local workers compared with what local businesses in developing countries can offer.
This dynamic has made both India and the Philippines attractive destinations for outsourcing, with the BPO sector experiencing significant growth and contributing to global economic shifts, as jobs are transferred from high-cost to low-cost regions, keeping corporations competitive in the global marketplace by reducing operational costs.