Final answer:
When communicating bad news to a fellow worker or subordinate, choose your words carefully, stay calm, listen to their side of the story, ask open-ended questions, and focus on problem-solving.
Step-by-step explanation:
When communicating bad news to a fellow worker or subordinate, it is important to choose your words carefully and remain calm. Avoid suggesting that you are right and the other person is wrong and instead listen to their side of the story. Ask open-ended questions to gain more understanding and restate what you heard to avoid misunderstandings.
Focus on solving the problem rather than blaming the other person, and if the conflict cannot be resolved, consider speaking with your supervisor or HR department.