Final answer:
The key steps for refusing service at a private liquor store include verifying the legal drinking age, refusing service politely, documenting the incident, and informing a supervisor or manager.
Step-by-step explanation:
The key steps for a clerk in refusing service at a private liquor store are as follows:
- Verify the legal drinking age: The clerk needs to confirm that the customer is of legal drinking age by checking their identification documents, such as a driver's license or ID.
- Refuse service politely: If the customer is underage or if they are already intoxicated, the clerk should politely inform them that they cannot be served. It is important for the clerk to handle the situation professionally and avoid confrontations.
- Document the incident: The clerk should make a note of the incident, including the date, time, and any relevant details. This documentation can be important for the store's records and possible future legal issues.
- Inform a supervisor or manager: The clerk should also inform their supervisor or manager about the incident, especially if it involves refusing service to a customer who could potentially cause trouble.
By following these steps, clerks ensure the responsible operation of a private liquor store and help maintain compliance with legal regulations.