Final answer:
Responding to negative reviews requires awareness of the audience, consideration of message impact, discretion, avoidance of bad mouthing, and maintaining privacy settings.
Step-by-step explanation:
When responding to negative online posts or reviews, it's important to keep a professional and constructive attitude. Here are five pointers that can help in crafting a message that addresses the concerns raised:
- Know your audience: Understand who will be reading your response and tailor it to their perspective and expectations.
- Consider the impact of your message on your reader: What seems humorous to you might not be received the same way by others.
- Be discreet: Think about the potential public reach of your message before sending it. Could it be forwarded or shared beyond your intended audience?
- Avoid bad mouthing: Speaking negatively about others, especially previous or current employers, can reflect poorly on you.
- Maintain privacy settings: Ensure your profiles and posts are not public to avoid unintended negative impressions.