Question

Lee has been with a financial institution for over a year now as a call centre specialist. During his time he has had the opportunity to work in two other departments. The organization adopts a similar technique with other employees in the call centre. This is known as:

Answer 1

The practice mentioned is called job rotation, a strategy where employees work in different departments to broaden their experience and skills, commonly used in flat organizational structures and as part of the insider-outsider model during onboarding.

Step-by-step explanation:

The technique referred to in the question, where an employee like Lee has been given the opportunity to work in different departments within a financial institution, is commonly known as job rotation. This approach allows employees to gain a wide range of experiences and skills by working in multiple areas of an organization. This kind of strategy is beneficial in flat organizational structures, as it helps employees understand the company's operations more comprehensively, significantly when a company has moved away from traditional hierarchy and encourages teamwork. During the onboarding process, employees like Lee may also experience an insider-outsider model where seasoned employees are considered 'insiders' with a firm understanding of company procedures, whereas new or prospective hires are regarded as 'outsiders'. Lee's scenario illustrates how organizations value employees who are versatile and knowledgeable about various company operations, and how they encourage this through structured experience-gaining activities.