Question

To help deliver a great customer experience, which of the following actions should you take when processing a port-in in fastACT?

Check the port status before pressing Submit. Check that the customer's phone number is active. Make sure the information you enter matches that of the other provider (i.e., account #, PIN, IMEI, etc.). Verify that the customer's information is correct.

Answer 1

To deliver a great customer experience while processing a port-in in fastACT, you should follow these steps: check the port status, verify the phone number's active status, ensure the information entered matches the other provider's, and verify the customer's information.

Step-by-step explanation:

Actions to take when processing a port-in in fastACT:

1. Check the port status before pressing Submit: This is important to ensure that the porting process can proceed smoothly. If the port status is not checked beforehand, there may be issues that could lead to delays or errors in the customer's phone number transfer.
2. Check that the customer's phone number is active: Verifying that the customer's phone number is active is crucial because an inactive number cannot be ported. Confirming the active status prevents any inconvenience or misunderstanding.
3. Make sure the information you enter matches that of the other provider: Accurate input of details such as the account number, PIN, IMEI, etc., as provided by the customer's current provider, is important. This helps in ensuring a seamless transfer of the phone number to the new provider.
4. Verify that the customer's information is correct: Double-checking the accuracy of the customer's information, such as their name, address, and contact details, is essential. Errors in this information can cause problems with the porting process.