Final answer:
You should provide a Cricket Protect brochure to a customer when they purchase a new phone or ask about protection plans, so they can examine the protection options available.
Step-by-step explanation:
As a sales representative or employee at a Cricket Wireless retail location, you should provide a customer with a Cricket Protect brochure at the time of purchasing a new phone or when inquiring about phone protection plans. The brochure supplies critical information on the features, benefits, and pricing of the Cricket Protect service, which includes protection against loss, theft, and damage.
It is essential to present the brochure to customers so they can make informed decisions regarding the protection of their electronic devices. Moreover, walking a customer through the brochure helps emphasize the customer service experience and gives them a tangible takeaway to review the protection options available.The brochure supplies critical information on the features, benefits, and pricing of the Cricket Protect service, which includes protection against loss, theft, and damage.