Final answer:
CRM systems help businesses to offer a larger variety of goods at lower prices, leading to high consumer satisfaction and benefits that outweigh any losses to a nation. However, they might lead to decreased product uniqueness and an ongoing debate about excessive variety in a market-oriented economy.
Step-by-step explanation:
The CRM concept offers several advantages to businesses at the expense of control to consumers. Through CRM systems, businesses gain increased productivity, leading to a wider variety of goods and lower prices for consumers. This, in turn, provides high consumer satisfaction due to the vast options available.
However, while consumers benefit from better or less expensive products, businesses with superior or more cost-effective offerings increase their profits, which results in higher incomes for their employees. These advantages are generally believed to outweigh any negative impacts, contributing to overall nation gains. Furthermore, the competitive nature of such markets encourages decentralized decision-making and individual freedom, with little government interference.
It is also worth noting that while the standardization and predictability introduced by McDonaldization have contributed to improved efficiency and availability of goods, they can also lead to a reduction in product variety and uniqueness. The debate continues as to whether a market-oriented economy sometimes offers too much variety, but the general consumer consensus seems to favor the selection and improvements driven by monopolistically competitive industries.