Final answer:
Selling products internationally can impact a company's customer service department by requiring multi-lingual support, longer customer service hours, and handling international shipping and customs issues.
Step-by-step explanation:
When a company sells products internationally, it can have an impact on its customer service department. The main effect is that the customer service department may need to handle inquiries and issues from customers around the world, who may have different languages, cultures, and needs. This can require the company to hire customer service representatives who are fluent in different languages and familiar with different cultures to provide effective support to its international customers.
Additionally, selling products internationally may also require the company to have longer customer service hours or even provide 24/7 support to accommodate customers in different time zones. This can increase the workload and staffing needs of the customer service department.
Furthermore, selling products internationally may introduce new challenges in terms of shipping, customs, and returns. The customer service department may need to become familiar with international shipping regulations and processes to assist customers with shipping inquiries or issues. They may also need to navigate customs requirements and help customers with returns or exchanges across borders.