Question

Two different fast food burrito restaurants, Chacotlay, and Burrito Elito, open at the same time in the same town. They both offer fresh and delicious burritos built to each customer's specifications while the customer looks on, but they have different workflows. At Burrito Elito, the employee who takes a customer's order will move down the line, press the tortilla, add all of the ingredients, wrap the burrito in foil, and then ring up the order. Chacotlay uses a different model of burrito assembly. After one employee takes a customer order, another employee presses the tortilla, another adds the ingredients, another wraps the burrito, and a final employee rings up the order. They both use the same number of employees in the overall customer service process, and the quality of their burritos is identical.

Which restaurant will MOST LIKELY make burritos faster?

a. Chacotlay will always make burritos faster than Burrito Elito.

b. Burrito Elito will always make burritos faster than Chacotlay.

c. Chacotlay will make burritos faster when it is very busy; Burrito Elito will be faster at other ×.

d. Burrito Elito will make burritos faster when it is very busy, Chacotlay will be faster at other ×.

Answer 1

Chacotlay's assembly line approach will most likely be faster during busy times due to its efficiency and concurrent handling of tasks. Burrito Elito's single-employee process might be competitive during slower times but can lead to increased wait times during busier periods.

Step-by-step explanation:

The question regarding the two fast food burrito restaurants, Chacotlay and Burrito Elito, is related to their service efficiency based on different workflow models. Chacotlay uses an assembly line method where each employee performs a specific task, while Burrito Elito has a single employee completing all tasks for an order.

Efficiency in service and workflow management are key factors here. When it is very busy, Chacotlay's segmented workflow allows multiple customers' orders to be simultaneously in progress, which can lead to faster service due to specialization and concurrent task management. In contrast, Burrito Elito's workflow can cause delays when one employee is responsible for the entire process for each customer. However, during slower periods, the difference in speed may not be as noticeable, and Burrito Elito might be just as fast or faster because there are no potential wait times between handoffs of the product between employees.

Option c is most likely the correct answer: Chacotlay will make burritos faster when it is very busy; Burrito Elito will be faster at other times.