Final answer:
As a coach in a store, it is my role to provide guidance and support to the employees, helping them improve their skills and achieve their goals. This includes providing constructive feedback and suggesting strategies for improvement. As I spend more time in the position, my role as a coach will evolve to include more proactive coaching and creating a coaching culture in the store.
Step-by-step explanation:
As a coach in a store, my role is to provide guidance and support to the employees, helping them improve their skills and achieve their goals. One example of a coaching opportunity I approached was when an employee was struggling with customer service skills. I had a conversation with the employee, providing constructive feedback and suggesting strategies to improve their interactions with customers. The outcome of the conversation was that the employee became more confident and efficient in handling customer inquiries, resulting in positive feedback from customers and increased sales.
As I spend more time in the position, I see my role as a coach evolving to include more proactive coaching, where I actively seek out opportunities to provide guidance before problems arise. I will also focus on creating a coaching culture in the store, where employees feel empowered to seek help and support from each other.