Question

When a guest or potential guest first enters a hotel, what is the hotel front desk person expected to do?

a) Escort them to their room immediately
b) Provide a detailed map of the city
c) Greet and assist with check-in procedures
d) Ignore them until approached

Answer 1

The hotel front desk person is expected to greet and assist with check-in procedures when a guest or potential guest first enters a hotel.

Step-by-step explanation:

When a guest or potential guest first enters a hotel, the front desk person is expected to greet and assist with check-in procedures. This includes verifying their reservation, providing them with a key to their room, explaining the hotel's services and amenities, and addressing any questions or concerns they may have. The front desk person plays a crucial role in creating a positive first impression and ensuring the guest's initial experience at the hotel is smooth and pleasant.