Question

David Desreumaux, VP of Human Resources of American First Banks (AFB), is reviewing the employee training programs of AFB banks. His staff compiled the following table of regional statistics on teller training hours.

a) Bold: Reviewing Employee Training Programs at AFB
b) Analyzing Teller Training Hours
c) Desreumaux's Role in HR
d) None of the above.

Answer 1

David Desreumaux, the VP of Human Resources at American First Banks, oversees the evaluation of teller training programs to ensure they meet effectiveness measures such as employee response and learning outcomes, leading to improved performance and profitability.

Step-by-step explanation:

David Desreumaux, as the Vice President of Human Resources at American First Banks, is tasked with evaluating employee training programs. This is a crucial aspect of human resource management, as effective training is known to impact employee performance and organizational outcomes. A 2003 study by Arthur, Bennett, Edens, and Bell concluded that training is effective, with effectiveness measured via immediate employee response, testing at the end of training, supervisors’ behavioral assessments, and results like productivity and profits. Moreover, various training methodologies such as self-instruction, lecture and discussion, and computer-assisted training all represented diversity in effective training practices. Desreumaux's review of the training statistics is essential in ensuring that the training programs at AFB align with these proven measures of effectiveness to improve their tellers’ performance and ultimately, the bank's bottom line.