Final answer:
An organization should utilize strategies involving information gathering from stakeholders, expert knowledge, and root cause analysis to identify the underlying problems. A structured problem-solving strategy is essential for finding reasonable and effective solutions. Clarity on whether the goal is to broadly examine problems or recommend a specific solution is also necessary.
Step-by-step explanation:
Identifying the Problem in an Organization
When an organization encounters an issue, it's imperative to distinguish the underlying problem from its symptoms. To achieve this, the organization might utilize a strategy that includes several steps such as:
- Gathering information from customers and other stakeholders to get a multifaceted view of the situation.
- Finding expert information through direct consultation or from academic or professional publications.
- Conducting a root cause analysis which is a systematic process used to identify what the real underlying problem is, rather than just addressing the symptoms.
It is crucial to follow a consistent problem-solving strategy that often involves identifying knowns and unknowns, and verifying if the solutions are reasonable. Each stage of problem-solving, namely strategy, solution, and significance, adds clarity to understanding the problem and devising viable solutions.
Ultimately, the purpose of this exercise whether it is to examine a problem broadly and discuss potential solutions, or to recommend a specific solution must be clear. Only through a structured methodology can an organization effectively tackle problems and ensure sustainable success.