Final answer:
The total number of calls made per year at Beverly Stratton's call center is 164,000 calculated by multiplying 82 calls/hour by 40 hours/week by 5 days/week by 50 weeks/year. the minimum number of operators needed is 10, determined by dividing 164,000 calls/year by 17,000 calls/operator/year and rounding up.
Step-by-step explanation:
Firstly, we'll estimate the total number of calls per year that Beverly Stratton manages at her call center. to find this, we need to multiply the number of calls made per hour by the number of hours worked per week and then by the number of weeks worked per year:
- 82 calls/hour
- 40 hours/week
- 5 days/week
- 50 weeks/year
This gives us:
82 calls/hour × 40 hours/week × 5 days/week × 50 weeks/year = 82 × 40 × 5 × 50 = 164,000 calls per year. next, to estimate the minimum number of call center operators needed if each can make 17,000 calls a year, we divide the total number of calls by the number of calls each operator can make: 164,000 calls/year ÷ 17,000 calls/operator/year = approximately 9.647 operators since we need whole numbers of operators and we round up, we need a minimum of 10 operators.
Thus, none of the given answers are correct as the total calls per year are not among the provided options and the minimum number of operators needed based on our calculations is 10.