Final answer:
The phenomenon of improved productivity resulting from studying a process rather than making changes is known as the Hawthorne Effect.
Step-by-step explanation:
The phenomenon of improved productivity resulting from the act of studying a process rather than from making changes in the process is referred to as the Hawthorne Effect.
The Hawthorne Effect is the increase in performance of individuals who are aware they are being observed by researchers or supervisors. Researchers discovered that employees performed better when researchers or supervisors observed and interacted with them.
For example, in a study on work efficiency, if employees were told that they would be observed, they might change their behavior to appear more productive, resulting in a temporary increase in productivity.