Question

Retailers can foster customer loyalty by?

1) Having a generalized organizational mission statement
2) Providing good customer service
3) Having no distinct brand image
4) Trying to attain qualitative objectives rather than quantitative ones
5) Using a mass advertising strategy

Answer 1

Retailers can foster customer loyalty by providing good customer service, having a distinct brand image, and using a mass advertising strategy.

Step-by-step explanation:

Retailers can foster customer loyalty by providing good customer service, having a distinct brand image, and using a mass advertising strategy. Good customer service helps build trust and satisfaction, which can encourage customers to continue shopping with a retailer. Having a distinct brand image creates a unique identity that customers can relate to and feel loyal towards. Finally, mass advertising can help retailers reach a wide audience and create awareness and familiarity with their brand, which can contribute to customer loyalty.