Question

There was a new OT manager hired at your facility. He created a new system for alerting therapists when their documentation is incomplete by posting a list of incomplete notes to a bulletin board in his office. You and the current therapists are used to receiving post-it notes from your previous manager when you are missing something in a treatment note. The manager did not communicate this new system to all of the therapists, and he announced that he is reprimanding those who did not submit their changes in time. What effective management skill is he NOT demonstrating?

1) Role Delineation
2) Organizing Workloads
3) Transparency
4) Critical Thinking

Answer 1

The new OT manager is lacking transparency by not communicating the change in the documentation alert system to the therapists, leading to confusion and unjust disciplinary actions.

Step-by-step explanation:

The new OT manager at the facility is not demonstrating transparency, which is an effective management skill. Transparency in management entails open and clear communication with employees about changes in processes and expectations. By not informing the therapists about the shift from individual notifications via post-it notes to a public list for alerting about incomplete documentation, the manager has failed to maintain transparency. This lack of communication has led to confusion and disciplinary action for unaware employees, which could be demotivating and inconsistent with creating a positive working environment.

Managers are encouraged to be transparent with their teams, ensuring that employees are well-informed about new systems and expectations. An effective manager would have explained the new system and provided a rationale for the change, ensuring everyone was aware and had the opportunity to adapt to this new process. This is key to fostering a collaborative and trusting work atmosphere, where employees feel respected and included in the operational changes.