Question

Jennifer recently began her job as an OT working in a skilled nursing facility. Because she is new at the job, she is apprehensive to address conflicts in the work place. Nurses aides have been observed to linger in utility closets and check their phones, while patients were left on toilets and bedpans for extended periods of time. There have been consistent delays in answering call bells. Without saying anything to the Jennifer decides to provide additional assistance to the patients. What type of conflict style does Jennifer use?

1) Avoidance
2) Accommodating
3) Collaboration
4) Competition

Answer 1

Jennifer is utilizing an avoidance style of conflict resolution by providing additional care herself instead of addressing the observed lack of promptness from the nurses aides.

Step-by-step explanation:

When Jennifer recently began her job as an OT working in a skilled nursing facility, she encountered a situation where her colleagues were not responding promptly to patient needs, leading to patients being left unattended for inappropriate lengths of time. Instead of confronting the issue directly with her coworkers or management, Jennifer chose to provide additional assistance to the patients herself. This behavior demonstrates the avoidance style of conflict resolution, where the primary response is to sidestep the conflict altogether rather than address it directly. Jennifer's apprehension to address conflicts in the workplace led to her choosing to silently pick up the slack rather than confront the nurses aides about their behavior or report the issue to her superiors.